Cancellation policy
Last updated: 26 October 2026
This policy explains how orders with PEAK, a trading name of Noah Industries Pty Ltd (ABN 86 649 230 553), can be cancelled, and the terms that apply to pre-orders, deposits and other purchase options. It forms part of our Terms of Service.
Standard stock orders
If you need to cancel a stock order, email support@peakbuilt.com.au with your order number as soon as possible. If the order has not yet been processed for dispatch, we will cancel it and refund it in full to the original payment method. Once an order has been processed for dispatch it cannot be stopped, and any return is handled as a change of mind return under our Refund Policy, including the restocking fee and return freight.
Pre-orders, deposits and purchase options
Purchase options include pre-orders, deposits, staged payments, pay later balances, backorders and custom or indent allocations. By selecting a purchase option you authorise PEAK to take payment in line with that option, and you acknowledge that the order is binding once confirmed because stock, production capacity or freight is committed on your behalf.
- Payments made under a purchase option are not refundable for change of mind.
- Where staged payments or a balance apply, the remaining amounts are due when we notify you that the product is ready. If the balance is not paid within 14 days of that notice, after a reminder, we may cancel the order and retain amounts already paid to cover costs incurred, to the extent permitted by law.
- Delivery and completion dates for pre-orders and backorders are estimates. We will tell you promptly if a date moves, but a delay in itself does not give rise to a right to cancel or a refund, except where the Australian Consumer Law provides otherwise.
- If we are unable to supply a pre-ordered product at all, we will offer you a comparable alternative or a full refund of everything you have paid.
Chargebacks
If there is a problem with your order, contact us first and give us a reasonable opportunity to resolve it. A chargeback or payment dispute raised without first contacting PEAK, or over a transaction you authorised, may be treated as a breach of our terms, and we may recover the costs of responding to it where the law permits.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
Contact
Email: support@peakbuilt.com.au
Phone: 0491 718 082, Monday to Saturday, 8am to 6pm (Sydney time)
Web: peakbuilt.com.au